Every SaaS product faces the same challenge: users sign up, poke around for a few minutes, and leave — confused by features they never discovered. Support tickets pile up. Activation rates stall. Documentation goes unread.
SupaPilot changes that equation entirely.
A conversational guide, not a chatbot
SupaPilot is not another FAQ bot that spits out canned answers. It is a real-time, conversational AI assistant that lives inside your application. It understands your product because you teach it — by uploading your own documentation, tutorials, and knowledge base articles.
When a user gets stuck, SupaPilot steps in with contextual guidance. It can see what the user is looking at (via optional screen sharing), hear their question (via voice), and walk them through the exact steps they need to take.
How it works
Getting started takes minutes, not weeks:
- Create a project — define the product or app you want to support.
- Upload your knowledge base — drop in docs, FAQs, policy files, or any text content. SupaPilot uses retrieval-augmented generation (RAG) to ground every answer in your actual documentation.
- Embed the widget — add a single script tag or use our SDK. The AI assistant appears as a floating widget users can interact with at any time.
- Monitor and improve — view session transcripts, see which questions come up most, and refine your knowledge base over time.
Voice and text, together
Some users prefer typing. Others want to talk. SupaPilot supports both — seamlessly switching between voice and text within the same conversation. Combined with screen sharing, this creates an experience that feels less like chatting with a bot and more like having an expert sitting next to you.
Built for product teams
SupaPilot is designed for the teams who build and ship software:
- Product managers get visibility into where users struggle and what features confuse them most.
- Support teams see ticket volume drop as users find answers on their own.
- Engineers integrate with a simple SDK — no complex infrastructure required.
What's next
We're actively building SupaPilot and will be sharing pricing, deeper technical guides, and case studies in the coming weeks. If you want to be among the first to try it, sign up for early access today.